CUSTOMER CARE

THANKYOU IN ADVANCE

PROVIDING A PLEASANT SHOPPING EXPERIENCE AND QUALITY HANDMADE DESIGNS IS TOP PRIORITY. I TAKE PRIDE IN GREAT CUSTOMER SERVICE.

CLOTHING SIZING

00-0 XXS

 

2-4 XS

 

5-7 S

 

8-10 M

 

10-12 L

 

12-14- XL

16- XXL

RETURN PROCESS

IF YOU ARE UNFORTUNATELY UNPLEASED WITH YOUR ITEM FOR ANY REASON,

 PLEASE EMAIL

PROJECTYINGG@GMAIL.COM

SUBJECT LINE: RETURN AND INCLUDE ITEM NAME & ORDER#

                                                                                                              AN EXCHANGE OR STORE CREDIT

WILL BE SET IN PLACE TO BETTER SATISFY YOU UPON MY DISCRETION.. 

 

ITEM MUST BE UNWORN/UNWASHED AND RETURNED 12 DAYS OF THE DELIVERY DATE (WITH TAG)

 

(Please be aware that items that are worn, washed, altered, returned with deodorant, makeup, smoke, perfume and/or stains will NOT be accepted)

 

RETURNS WILL BE PROCESSED WITHIN 7-14 BUISNESS DAYS.

BEING THAT ALL ITEMS ARE HANDMADE TO ORDER,

REFUNDS ARE NOT ACCEPTED FOR ANY REASON.

FAQ

I ordered the wrong size. What can I do?

 

If the garment you receive is too small/big, please email:

PROJECTYINGG@gmail.com

Subject line: Wrong Size

(Please be aware that you will be responsible for additional shipping cost of the returned item. Original and return shipping fees are non-refundable. )

*Unless it is our fault, we will cover return shipping

It is recommended to send your package via a prepaid, insured, traceable method for a safe travel.

 

How do I properly take care of my garment?

 

All garments are hand designed from top quality fabrics and should be gently handled. Garments are not intended for strenuous physical activity.

DO NOT machine wash.

HAND WASH preferred.

 

How can I be featured on your website portfolio?

Hey besties, I love to see you slay!

Please email: PROJECTYINGG@gmailcom

Subject Line: PicturesSlay

*Quality pictures are preferred 

What is your shipping policy?

 

SHIPPING TAKES 2-4 BUSINESS WEEKS.

FOR PRODUCTION, please be mindful that each item is made to order. When your item is complete and ready to be shipped, you will receive a notification email with tracking information.  

How do I return an item?

 

Email projectyingg@gmail.com

Subject line: Return and name of item

Do you provide International delivery?

Yes, shipping is worldwide

Have any questions or concerns? 

I'm always ready to help!

Or if you just want to leave a nice message!

 

(PLEASE ALLOW 2-3 BUSINESS DAYS TO GET BACK WITH YOU)

 

CONTACT THE DESISNER

901-282-6423

or send an email to:

PROJECTYINGG@gmail.com

Young Independent Nonstop Go Getter

© 2019 by PROJECT YINGG.